TERMS & CONDITIONS
Policy Updated November 2026
Please read these Terms and Conditions carefully before accessing or using our website or Services. By accessing or using our website, you agree to be bound by these Terms and Conditions and all policies incorporated herein by reference. If you do not agree to these Terms, please discontinue use of our website and Services.
1. General Terms and Acceptance
1.1. Welcome to KindPeoples! These Terms and Conditions (“Terms”) govern your access to and use of www.kindpeoples.com, including its content, online ordering features, products, promotions, and related digital services (collectively, the “Services”).
1.2. Throughout these Terms, “KindPeoples,” “we,” “us,” or “our” refers to KindPeoples and the applicable legal entities operating its website and retail services.
1.3. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to these Terms, our Privacy Statement, and other applicable policies.
1.4. We reserve the right to modify or update these Terms at any time, subject to applicable law. Changes will become effective when posted or as otherwise indicated. Continued use of our Services after the effective date of revised Terms constitutes acceptance of those changes, to the extent permitted by law.
2. Age Restrictions and Eligibility
2.1. KindPeoples operates licensed cannabis retail services in California. Cannabis products are intended only for individuals legally eligible to purchase them under applicable California law.
2.2. Adult-use cannabis purchases are restricted to individuals twenty-one (21) years of age or older. Qualified medicinal cannabis patients eighteen (18) years of age or older may purchase cannabis when they meet applicable legal requirements and location-specific eligibility conditions.
2.3. Customers must provide valid, government-issued identification and any additional documentation required by law before completing a cannabis purchase.
2.4. Access to certain website features, product information, or ordering services may require age confirmation. By using these features, you represent that you meet the applicable age and eligibility requirements.
2.5. KindPeoples reserves the right to deny or cancel transactions when eligibility cannot be verified or when a transaction would violate applicable law.
3. Website Use and Acceptable Conduct
3.1. Our website and Services are provided for lawful, personal, and noncommercial use unless otherwise expressly authorized by KindPeoples.
3.2. You agree not to:
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Use our website or Services for unlawful or fraudulent purposes.
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Provide false, misleading, or inaccurate information.
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Attempt to access restricted systems, accounts, or website features without authorization.
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Interfere with the operation, functionality, or security of our website.
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Copy, reproduce, distribute, or commercially exploit website content without prior written authorization, except as permitted by law.
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Use automated tools to scrape, collect, or extract website information without authorization, except as permitted by law.
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Misrepresent your age, identity, eligibility, or purchasing authority.
3.3. We reserve the right to restrict or suspend access to our Services when we reasonably believe these Terms have been violated or when necessary to protect our business, customers, or website security.
4. Cannabis Products and Regulatory Compliance
4.1. All cannabis products offered through KindPeoples are subject to applicable federal, California state, and local laws and regulations.
4.2. Product availability, purchasing eligibility, possession limits, and permitted methods of sale may vary depending on location, product category, and applicable regulations.
4.3. Cannabis products purchased through KindPeoples are intended for lawful personal use and may not be resold or redistributed in violation of applicable law.
4.4. Customers are responsible for complying with applicable laws concerning cannabis possession, transportation, storage, and consumption.
4.5. Cannabis products must not be transported across state lines. Cannabis use while driving or operating machinery is prohibited where unlawful and may create serious safety risks.
4.6. KindPeoples reserves the right to refuse, cancel, or limit transactions that do not comply with applicable legal requirements.
5. Online Ordering and In-Store Pickup
5.1. KindPeoples provides online ordering for in-store pickup through our website and authorized third-party platforms at participating retail locations.
5.2. Submission of an online order does not guarantee acceptance, fulfillment, or availability of any product. Orders are subject to verification, inventory availability, applicable purchase limits, and other requirements.
5.3. We reserve the right to cancel, modify, or refuse orders due to product unavailability, pricing errors, suspected fraud, regulatory restrictions, or other legitimate business reasons.
5.4. Customers must provide accurate information when placing orders, including contact details, preferred pickup location, and any information required to verify purchasing eligibility.
5.5. Customers must present valid identification when picking up an order. Only the individual who placed the order may pick it up unless otherwise expressly permitted by KindPeoples and applicable law.
5.6. Pickup availability depends on store hours, inventory, operational conditions, and applicable regulations. Estimated order preparation or pickup times are not guaranteed.
5.7. Online orders must be collected at the designated KindPeoples retail location. KindPeoples does not currently offer delivery through its standard online ordering services.
5.8. Third-party ordering platforms may maintain additional terms and privacy policies that apply when using their services.
6. Product Information and Availability
6.1. KindPeoples makes reasonable efforts to provide accurate information regarding product descriptions, pricing, availability, ingredients, and other product details.
6.2. Product images and descriptions are provided for informational purposes. Actual product packaging, appearance, availability, and specifications may vary.
6.3. Information regarding cannabinoids, potency, ingredients, and product characteristics may be supplied by manufacturers, cultivators, testing laboratories, or other authorized providers.
6.4. We do not guarantee that all website information will be complete, current, or error-free. KindPeoples reserves the right to correct inaccuracies and update product information without prior notice.
6.5. Products are available only while supplies last and may vary by location.
7. Pricing, Payments, and Promotions
7.1. Product prices and promotional offers are subject to change without notice, except where otherwise required by law.
7.2. Prices displayed online may not include applicable taxes, government fees, or other amounts disclosed during checkout.
7.3. Promotional offers, coupons, discounts, and special pricing may be subject to eligibility requirements, expiration dates, product exclusions, purchase limits, and other conditions.
7.4. Promotional offers cannot be combined unless expressly permitted by KindPeoples.
7.5. KindPeoples reserves the right to correct pricing errors, refuse unauthorized promotional use, and cancel transactions involving inaccurate pricing or other errors, subject to applicable law.
7.6. All discounts, promotions, and product offers are subject to applicable California cannabis regulations.
7.7. Memberships, loyalty programs, and rewards benefits may be subject to additional terms and conditions. These Terms do not replace any separate agreements governing such programs.
8. Returns, Exchanges, and Refunds
8.1. Purchases are subject to the KindPeoples We Make It Right Policy and applicable California laws and regulations.
8.2. Cannabis products generally cannot be returned after purchase. Certain defective cannabis products may qualify for an exchange or store credit following verification, consistent with our published policy and applicable law.
8.3. Eligible non-cannabis merchandise may be returned within thirty (30) days of purchase, subject to applicable requirements regarding product condition, original packaging, tags, and purchase verification.
8.4. KindPeoples reserves the right to review requests involving damaged, defective, incorrect, or otherwise disputed products and determine available remedies in accordance with applicable law and our published policy.
For additional information, please review our We Make It Right Policy.
9. Health and Product Information Disclaimer
9.1. Content provided on our website, including product descriptions, educational articles, and other informational resources, is intended for general informational purposes only.
9.2. KindPeoples does not provide medical advice, diagnosis, or treatment through its website.
9.3. Cannabis products may affect individuals differently. Information regarding potential effects, product characteristics, or consumer experiences should not be interpreted as a guarantee of results.
9.4. Visitors should consult an appropriately qualified healthcare professional regarding medical questions, potential medication interactions, or health concerns related to cannabis use.
9.5. Nothing on our website is intended to replace professional medical advice or establish a healthcare provider-patient relationship.
10. Intellectual Property
10.1. Website content, including text, graphics, photographs, logos, trademarks, product descriptions, videos, and other materials, is owned by KindPeoples or used with permission from the applicable rights holders.
10.2. Such content is protected by applicable intellectual property laws.
10.3. You may access and use website materials for personal, noncommercial purposes. You may not reproduce, distribute, modify, publish, or commercially exploit protected content without prior written authorization, except as permitted by law.
10.4. Unauthorized use of KindPeoples trademarks, branding, or other intellectual property is prohibited.
11. Third-Party Websites and Services
11.1. Our website may contain links to external websites or integrate services provided by third parties, including online ordering platforms, payment providers, maps, social media platforms, and other digital services.
11.2. These services may be governed by separate terms and privacy policies established by the applicable providers.\
11.3. KindPeoples does not control the content, security, accessibility, or privacy practices of independently operated third-party websites.
11.4. We encourage visitors to review the applicable terms and policies before using external services.
12. Privacy and Personal Information
12.1. KindPeoples values your privacy and takes steps to protect the personal information collected through our website and Services.
12.2. Information collected during website visits, online transactions, age verification, customer communications, and other interactions is handled in accordance with our Privacy Statement and applicable privacy laws.
12.3. Certain information may be processed by authorized service providers, including identity verification providers, to support website functionality, transactions, security, regulatory compliance, and other legitimate business purposes.
12.4. California residents may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended.
For details about our information practices and your privacy rights, please review our Privacy Statement.
13. Cookies and Tracking Technologies
13.1. Our website may use cookies, analytics tools, and similar technologies to support website functionality, improve user experience, measure website performance, and support advertising activities.
13.2. Where available, visitors may manage optional cookies and tracking preferences through the cookie consent controls provided on our website.
13.3. Certain technologies may be necessary for essential website functions and may remain active regardless of optional cookie preferences.
13.4. For additional information about cookies, tracking technologies, and California privacy choices, please review our Privacy Statement and any available Cookie Preferences controls on our website.
14. Website Accessibility
14.1. KindPeoples is committed to improving the accessibility and usability of our website for visitors with disabilities.
14.2. We strive to support accessible website navigation, readable content, appropriately labeled forms, and compatibility with commonly used assistive technologies.
14.3. We strive to follow recognized accessibility practices, including relevant Web Content Accessibility Guidelines (WCAG). Some website features may require additional accessibility improvements.
14.4. If you experience difficulty accessing website content or services, please contact us so we can review the issue and explore reasonable assistance or accessible alternatives.
For additional information, please review our Website Accessibility Statement when available.
15. Disclaimer of Warranties
15.1. To the maximum extent permitted by applicable law, our website and digital Services are provided on an "as is" and "as available" basis.
15.2. KindPeoples and our affiliates, partners, and service providers make no warranties, express or implied, regarding the uninterrupted availability, accuracy, security, or reliability of the website or Services, except to the extent such warranties cannot lawfully be excluded.
15.3. We do not guarantee that the website will be free from errors, interruptions, security vulnerabilities, or other technical issues.
15.4. Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot lawfully be excluded.
16. Limitation of Liability
16.1. To the maximum extent permitted by applicable law, KindPeoples and our affiliates, officers, directors, employees, partners, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of our website or Services.
16.2. This includes, without limitation, damages arising from website interruptions, technical errors, inaccurate content, third-party services, or unauthorized access beyond our reasonable control.
16.3. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless KindPeoples, our affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, and reasonable legal expenses arising from your unlawful use of our Services or material violation of these Terms.
18. Governing Law and Disputes
18.1. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles, except where applicable federal law controls.
18.2. Disputes arising from or relating to these Terms or the use of our website and Services shall be resolved through the courts or other lawful dispute-resolution procedures having appropriate jurisdiction.
18.3. Nothing in these Terms prevents consumers from exercising rights or remedies that cannot lawfully be waived under applicable law.
19. Changes to These Terms
19.1. KindPeoples may periodically revise these Terms to reflect changes in our website, business operations, services, regulatory requirements, or other circumstances.
19.2. Updated Terms will be posted on this page with a revised effective or update date.
19.3. Where required by law, we will provide additional notice before material changes become effective.
20. Contact Us
KindPeoples welcomes your questions, comments, and concerns regarding these Terms and Conditions or the use of our website and Services.
Website: https://www.kindpeoples.com/contact
Ocean Street Location
533 Ocean Street
Santa Cruz, CA 95060
Phone: (831) 515-4114
Soquel Avenue Location
3600 Soquel Avenue
Santa Cruz, CA 95062
Phone: (831) 471-8562
Please contact us if you require assistance with online ordering, website functionality, or any matter related to these Terms.